General conditions of purchase

The simple acceptance of the purchase by confirming the order placed, implies that you accept these conditions, which will govern, in the absence of special conditions, the relationship established between you and MUY FRÁGIL SHOP.
The telephone number +34 933341124 and the e-mail address hola@muyfragilshop.com are available to the user to resolve any queries that may arise with regard to these conditions.
By accepting the contract you declare:
a) That you have the capacity to contract, in accordance with the applicable Spanish regulations.
b) That you have read and expressly accept each and every one of the General Conditions that follow.

Scope of application

These general conditions will govern the commercial relationship established between you and MUY FRÁGIL SHOP formalised by the execution of an order, use of services, purchase or request for products or services that the owner of the page offers through the same. The services or products are offered from the web space assigned to the domain www.muyfragilshop.com, so that any purchase made outside this space will not bind MUY FRÁGIL SHOP.
Acceptance and validity of the General Terms and Conditions
In accordance with the following conditions, these may be modified, so that the conditions in force at the date of acceptance shall be valid and applicable to the relationship established with you. The present clauses will come into force from the moment of the perfection of the contract, in accordance with the provisions of Law 34/2002. The modification of the General Conditions will be notified to the users through the same web page. Therefore, we recommend the user to consult the conditions in force at the time of using MUY FRÁGIL SHOP’s telematic services. In any case, the notification will be made sufficiently in advance and the general conditions will be available for consultation before contracting.

Description of the products

In each presentation of the product offered on the website, the characteristics of the products are described. If you require additional information, you can request it by e-mail to the contact address specified above.
The stock of our products is limited, although the fact that they appear on the website implies that they are in stock, it is possible that they are sold out minutes before in the physical shop. In this case we will proceed to refund the product.
Cancellation of orders
MUY FRÁGIL SHOP reserves the right to cancel orders placed on the basis of typographical or arithmetical errors or containing an inaccurate delivery address that may hinder the delivery of the items.
If you wish to cancel an order that has not yet been dispatched, you can do so by sending us an e-mail with the number of the order you wish to cancel.

Return policy

MUY FRÁGIL SHOP reserves the right of no refunds, with the exception of the cases described further below. Nevertheless, you have the right of withdrawal, which will be exercised in accordance with the following conditions.
MUY FRÁGIL SHOP will accept all returns made within a period of 15 natural days from receipt of the product, and provided that the product is in perfect condition. Once the product has been received back, MUY FRÁGIL SHOP will proceed to check its condition before proceeding to extend a voucher for its value OR exchange for a different product of same or higher value (customer paying for the difference).
To avoid these kind of circumstances, please read the item description carefully before doing any purchase. Merchandise must be returned within 15 natural days of arrival and always after contacting MUY FRÁGIL SHOP via email. Unworn, unwashed and with all tags attached. It is the buyers responsibility to return the item back to us in the same conditions it was sent (and cover the shipping costs). Please make sure to include your contact details with the return and if possible, please provide us with a tracking number.
MUY FRÁGIL SHOP is NOT responsible for any return or customs charges made. Any shipping charges incurred due to exchange are the responsibility of the customer.
MUY FRÁGIL SHOP informs you that refunds will only be an option in the event that you receive a product in poor condition. In that case, you may return it and MUY FRÁGIL SHOP will (option 1) replace the product if possible or (option 2) refund the paid amount, being limited, in any case, the responsibility of MUY FRÁGIL to such replacement.
Returns or claims can be made effective at the address BAIXADA DE VILADECOLS 3, 08002 BARCELONA, prior notification to MUY FRÁGIL SHOP, via e-mail or telephone contact.

Protection of personal data

In accordance with Spanish Organic Law 15/1999 of 13 December, on the Protection of Personal Data (LOPDP), we inform you that by completing the forms, your personal data will be incorporated into a database whose purpose is to maintain the contractual relationship with our customers, facilitate the processing of orders, statistical studies, etc.
Online payment transactions are carried out through the secure server of the chosen platform. MUY FRÁGIL SHOP does not store your credit card details. Payment platforms encrypts your credit card information, guaranteeing maximum security for your payments.
MUY FRÁGIL SHOP ensures the confidentiality of the data provided and guarantees that, in no case, will be transferred for any other use.

Intellectual Property

All texts and images included in this website, as well as any other type of information, are the property of MUY FRÁGIL SHOP and are protected by copyright laws and treaties, as well as by other laws and treaties on intellectual property.
Therefore, you may not reproduce, distribute, publicly communicate, use for any purpose, transform or perform any other action with such content without our permission.
Use of the service and responsibilities
MUY FRÁGIL SHOP does not guarantee the permanent availability of the services, being exonerated from any liability for possible damages caused by the unavailability of the service due to force majeure or errors in data transfer networks, beyond its control.
MUY FRÁGIL SHOP is not responsible for the content of links to other websites that are not owned by it and, therefore, cannot be controlled by it.